If you, Lord, kept a record of sins, Lord, who could stand? But with you there is forgiveness, so that we can, with reverence, serve you. I wait for the Lord, my whole being waits, and in his word I put my hope. (Psalm 130:3-5)
It feels like a lifetime ago that I was in a car wreck, and had surgery. Well, it does until my muscles tighten up and my neck starts hurting. But still, sometimes I have to remind myself it was only 4.5 months ago that I had surgery. It also took three months for my voice to return, much to the dismay of many (ha)!
While my recovery is coming along just fine, the act of being reimbursed for everything is causing more of a headache than the artificial disc, plate and screws in my neck. It becomes irritating to deal with the insurance company of the one who was at fault, but I remind myself the car was quickly repaired and paid for. Me? Not such an easy process.
I have filled out form after form and requested a multitude of files be sent to the insurance company, much of which I find unnecessary. Yes this was caused from the accident, no I have not had any such injury before. In fact, this would be the first wreck I have been involved in so please just send us the money owed.
Yesterday, I received a form asking if I was filing an injury claim. What? Excuse me? Have we not been down this road? I called the individual in charge of my claim and left a none too happy message. Yes, of course I am filing a claim otherwise I would not be asking doctor's to send in my entire file!
Today, the person called me back and I interpreted her tone as being rather rude, which added to my frustration and had me voicing how ridiculous this whole process was, that I had asked all doctors to send in the information requested, and that this was taking a lot longer than it should. I believe the voice on the other end of the line was in mid-sentence when I hung up.
I made calls to a few other places I know have not sent in the information they need, then a voice in the back of mind whispered, "Now, call back the person at the insurance company, apologize, and ask what information is still missing so this can be resolved." Uh, what? Pardon me? This is just another example of an insurance company not doing the right thing! I have a right to be angry! This has gone on long enough! "You need to call."
Knowing I was being prompted by the Spirit to do the right thing, I did what many individuals do when trying to dig in their heels and find a loophole, I tried to find the person's email address. No such luck. Fine, I believe the voicemail claimed the workday ended at 3pm, so I will call after that and leave a message. "No, you need to call now, and speak directly to the person." I do not want to. "Go get the phone."
I dialed the number, the extension, and began by apologizing and saying while I was rather frustrated that gave me no right to be rude. The examiner agreed it was a frustrating process and one that took longer than most expected and explained some of the reasoning behind it all. I asked again what was still missing from my file and said I hoped to have it there by week's end. The call was ended with each of us wishing the other a good afternoon.
It was the right thing to do, I know it was. Few like to admit when they are wrong, and if you are like me, stubbornness runs deep. However, I can see where growth has happened simply because I did in fact make the call and apologized. Whew, progress (praise the Lord!)!
You see, regardless of the situation or the person at fault, only I can choose my attitude and behavior. I choose the words I allow to come forth from my mouth and the tone in which they are spoken. Only I can decide to allow one annoyance to ruin my whole day, or simply do what needs to be done and move along. I could have chosen to sit and be angry, but then my whole family would end up paying for that choice. No, it was much better to obey the prompting of the Spirit.
Now, I can go about having a good afternoon.